Return & Refund Policy

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return according to the policy below.

Return Window

Returns may be requested within 30 days after delivery.

Products should be returned in clean condition with original packaging whenever possible.

Return Eligibility

Items may qualify for return if they:

• Are unused or lightly inspected
• Include original accessories
• Are returned within the return period
• Are not damaged through misuse

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened software
• Downloadable products
• Gift cards
• Clearance items when marked as final sale
• Products damaged through improper use

Refund Process

After your return is received and inspected, we will notify you regarding approval.

Approved refunds are issued to the original payment method.

Please allow several business days for your financial institution to complete processing.

Return Shipping

If the return is due to customer preference, return shipping costs may be the customer’s responsibility unless otherwise required by law.

If an incorrect or defective item was received, we will work with you to resolve the issue.

Exchanges

If you received a defective or damaged product, please contact us for assistance.

Contact

contact@lurelo.shop