Payment Policy

At LURELO LTD, we aim to provide a simple and secure payment experience for our customers.

Accepted Payment Method

We currently accept PayPal as our payment method.

When placing an order, customers will be redirected to PayPal or the relevant PayPal checkout interface to complete their payment securely.

Payment Security

Payments are processed securely through PayPal. LURELO LTD does not collect or store customers' complete PayPal account or payment card details on our own website.

Please ensure that your payment and billing information is accurate when completing your purchase.

Payment Confirmation

An order is considered successfully placed once the payment has been successfully authorized and confirmed.

After completing your payment, you will receive an order confirmation using the contact information provided during checkout.

For digital products, download or access instructions will be provided according to the delivery method stated on the relevant product page or during checkout.

Failed or Cancelled Payments

If a PayPal payment is declined, cancelled, or cannot be successfully authorized, the order may not be completed.

If you experience any payment issues, please contact our customer support team for assistance.

Refunds

If a refund is approved in accordance with our Refund Policy, the refund will generally be processed through the original payment method used for the purchase.

The time required for a refund to appear in a customer's PayPal account may depend on PayPal's processing times.

Contact Us

If you have any questions regarding payments or your order, please contact us:

Trade Name: LURELO LTD
Company Number: 17170159
Registered Office: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: support@lurelo.shop
Phone: +44 (571) 317-1588
Customer Service Hours: 10:00 AM – 6:00 PM, Monday–Friday